Legal

Hot Comedy Privacy Policy

Last updated: 31 July 2026

Hot Comedy respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it and the choices you have.

1. Who we are

Hot Comedy is operated by Urban Nomad Operations Camden Limited, a company registered in England and Wales.

Company number: 16227155
Registered office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA
Venue: Hot Toddy's, 48–50 Camden High Street, Camden, London, NW1 0LT
Privacy contact: privacy@hotcomedy.co.uk

Urban Nomad Operations Camden Limited is the data controller responsible for the personal information covered by this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact information

This may include your:

• Name
• Email address
• Telephone number
• Postal address
• Social-media username

Ticket and booking information

This may include:

• The event you booked
• Ticket type and number of tickets
• Booking reference
• Attendance information
• Payment status
• Refund or cancellation information
• Details of any enquiries connected with your booking

Payments are normally handled by our ticketing and payment providers. We generally do not receive or store your full debit or credit-card details.

Membership and mailing-list information

If you join a mailing list, membership programme, competition, giveaway or guest list, we may collect:

• Your contact details
• Marketing preferences
• Membership or account information
• Competition entries
• Offers or complimentary tickets you have received or used
• Information about the events that interest you

Website and device information

When you use our website, we may collect:

• Your IP address
• Browser and device type
• Approximate location
• Pages viewed
• Links clicked
• Referral source
• Dates and times of visits
• Cookie and advertising identifiers
• Information about how you use the website

Communications

We may keep copies of messages you send us, including enquiries, complaints, feedback, reviews and social-media messages.

Event attendance and safety information

When you attend an event, we may collect:

• Entry and ticket-scanning information
• CCTV footage
• Details of accidents, incidents or complaints
• Records relating to venue safety, security or refused entry
• Age-verification information where required

We do not normally keep a copy of your identification document unless there is a specific legal or security reason to do so.

Accessibility and health information

You may choose to tell us about an accessibility requirement, allergy, medical condition or other information needed to help you attend safely.

We will only use this information where necessary and with your explicit consent, unless it is needed to protect someone in an emergency or meet a legal obligation.

Photographs and recordings

We may take photographs or video recordings at Hot Comedy events. These may include audience members as part of general crowd or venue footage.

Where filming or photography is taking place, we will try to provide reasonable notice. You can speak to a member of staff if you do not want to appear prominently in photographs or recordings.

We will normally obtain additional permission before using an identifiable close-up, interview or testimonial for a significant promotional campaign.

3. How we collect your information

We may collect information:

• Directly from you
• Through our website
• When you contact or message us
• When you attend an event
• Through ticketing platforms such as DICE
• Through payment providers
• Through mailing-list, competition or membership forms
• From social-media platforms when you interact with us
• From advertising, analytics and website-service providers
• From event partners, promoters or venues where appropriate

Ticketing platforms and other third parties may also use your information for their own purposes. Their processing is covered by their own privacy policies.

4. Why we use your information

We may use personal information to:

• Process and manage ticket bookings
• Send booking confirmations and essential event information
• Deal with refunds, cancellations and customer enquiries
• Manage guest lists, memberships and complimentary tickets
• Operate competitions and promotions
• Provide accessibility support
• Keep our customers, performers and staff safe
• Prevent fraud, abuse and unauthorised entry
• Manage complaints, disputes and legal claims
• Improve our website, events and customer experience
• Understand which events and marketing campaigns are effective
• Send news, offers and information about upcoming events
• Promote Hot Comedy through photographs and recordings
• Meet our accounting, tax, licensing and other legal obligations
• Protect our website and systems

We do not sell your personal information.

5. Our lawful bases

UK data-protection law requires us to have a lawful reason for using your information.

Depending on the situation, we rely on:

Contract

We use information where it is necessary to provide something you have requested, such as processing a booking, issuing a ticket or managing a refund.

Legitimate interests

We may use information where it is reasonably necessary to operate and improve Hot Comedy. Our legitimate interests include:

• Running safe and successful events
• Providing customer service
• Protecting our website and business
• Preventing fraud and misuse
• Understanding our audience
• Promoting Hot Comedy
• Managing complaints and legal claims

We consider whether these interests are fair and whether they could have an unreasonable effect on your privacy before relying on this basis.

Consent

We may rely on your consent for:

• Certain marketing emails or messages
• Non-essential cookies
• Advertising and tracking technologies
• Certain uses of photographs or recordings
• Accessibility or health information

You can withdraw your consent at any time.

Legal obligation

We may use or retain information when required by tax, accounting, licensing, health and safety, law-enforcement or other legal requirements.

Vital interests

In an emergency, we may use information where it is necessary to protect someone's life or physical safety.

6. Marketing

We may send you information about Hot Comedy shows, ticket releases, competitions, offers and other events.

We will only send electronic marketing where:

• You have agreed to receive it; or
• The law allows us to contact an existing customer about similar events and we have provided a clear way to opt out.

Every marketing email will include an unsubscribe option. You can also ask us to stop by contacting privacy@hotcomedy.co.uk.

Opting out of marketing will not stop essential messages about a booking you have already made.

We may keep a limited suppression record after you unsubscribe so that we remember not to contact you again.

7. Cookies and online tracking

Our website may use cookies and similar technologies.

Essential cookies

These are needed for functions such as:

• Website security
• Remembering cookie choices
• Loading pages properly
• Managing forms or bookings
• Preventing fraud

These cookies do not normally require consent.

Analytics cookies

These help us understand how visitors use the website, which pages are popular and how people find us.

Advertising cookies

These may help us measure advertising campaigns, create audiences or show more relevant advertisements on services such as Meta, Instagram or Google.

We will ask for consent before using non-essential analytics or advertising cookies where consent is required.

You can accept, reject or change your choices through the cookie-settings tool on our website. You can also control cookies through your browser, although blocking essential cookies may affect how the website works.

8. Who we share information with

We may share information with trusted organisations that help us operate Hot Comedy, including:

• Ticketing platforms, including DICE
• Payment processors
• Website hosting and cloud-storage providers
• Email, SMS and customer-communication providers
• Analytics and advertising providers
• Event promoters, performers and production partners
• Venue, security and ticket-scanning providers
• Accountants, lawyers, insurers and professional advisers
• IT support and cybersecurity providers
• Regulators, licensing authorities, police, courts or government bodies where required
• A purchaser, investor or adviser involved in a possible sale or restructuring of the business

These organisations may only receive the information reasonably needed for their role.

Where a supplier processes information on our behalf, we require it to protect that information and use it only in accordance with our instructions and applicable law.

9. International transfers

Some of our technology, ticketing, analytics, advertising or communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we use appropriate protections as required by law. These may include:

• Transfers to countries recognised as providing adequate protection
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Additional contractual and security protections

You can contact us for more information about the safeguards used for a particular transfer.

10. How long we keep information

We only keep personal information for as long as reasonably necessary.

Our usual retention periods are:

• Booking and financial records: normally up to six years
• Customer enquiries: normally up to two years after the enquiry is closed
• Complaints, incidents and legal disputes: for as long as necessary to resolve the matter and manage any possible claim
• Marketing information: until you unsubscribe or after a period of inactivity, normally no longer than two years without engagement
• Unsubscribe records: for as long as needed to respect your choice
• Competition entries: normally up to 12 months after the competition ends
• Website and security logs: normally up to 12 months
• CCTV footage: normally up to 31 days, unless it is needed to investigate an incident
• Accessibility information: only for as long as needed to support your attendance, unless there is a legal or safety reason to keep it
• Photographs and promotional material: while the material remains relevant and appropriate, subject to periodic review

We may retain information for longer where required by law, an insurance requirement, a regulatory investigation or an actual or possible legal claim.

When information is no longer required, we will delete it, anonymise it or securely dispose of it.

11. Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how information is used
• Object to certain uses of your information
• Receive information you provided in a portable format
• Withdraw consent at any time
• Complain about how we use your information

Some rights do not apply in every situation. For example, we may need to keep certain booking or payment records to meet a legal obligation.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing. Once you object, we will stop using it for that purpose.

You may also object where we rely on legitimate interests. We will stop the relevant processing unless we have a compelling lawful reason to continue or need the information for a legal claim.

To exercise your rights, email privacy@hotcomedy.co.uk. We may need to request information to confirm your identity before completing your request.

12. Security

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss or theft
• Accidental deletion
• Misuse
• Unlawful disclosure
• Alteration or destruction

No website, email service or storage system is completely secure. You should take care when sending sensitive information electronically.

13. Children

Hot Comedy events are generally intended for adults, and some events are restricted to people aged 18 or over.

Our website and services are not directed at children, and we do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Third-party websites

Our website may link to ticketing platforms, social networks and other third-party websites.

We do not control how those organisations use personal information. You should read their privacy policies before providing information to them.

15. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change.

The latest version will be published on the Hot Comedy website with the date it was last updated. Important changes may also be communicated by email or through a notice on the website.

16. Contacting us

Questions, complaints and data-rights requests can be sent to:

Email: privacy@hotcomedy.co.uk

Please contact us first if you have a concern. We will try to resolve it.

You may also complain to the UK Information Commissioner's Office: